FAQs

https://www.burbankusd.org/Page/4266

• Go to https://www.adobe.com
• Select Sign In
• Enter your BUSD username in the email address field
• Select Enterprise ID (Company or School account)
• Sign in with BUSD username and password

Note that the Aeries account is not the same as your BUSD student account and if you have not set one up, you first need the parent portal letter from your school office to complete the process of linking your email address to your student Aeries account.

Once you have this letter, go to https://www.burbankusd.org, click on the Aeries Parent/Student Portal link at the base of the images and select “Create New Account”.

Once set up, look for an email from BurbankUSD@Aeries.net in your email account.  Clicking on the link in this email will confirm the creation of the account.  When prompted, plug in the information from the parent portal letter.

• To sign up for notifications, please go to https://www.burbankusd.org/notifications
• Select the schools you want to receive notifications from
• Download the BUSD Mobile app to receive notifications on your device
• Please note that opting out of any messages from BUSD opts you out of all future messages from BUSD

• Adding User Account
• How to Update
• Clearing Cache

• Adding a printer
• Adding student account to personal Chromebook
• Bad password
• Mute/Unmute: Ctrl + D will mute / unmute
• Taking a screenshot

• Chrome
• Edge
• Firefox
• Safari

https://sites.google.com/burbankusd.org/instructionaltechnologyfamily/instructional-technology

• Spotlight mode
• Student unable to log in

T-Mobile Cell Service Map: https://maps.t-mobile.com/

Hotspot Troubleshooting Guide

https://www.burbankusd.org/pdcfaq

Take the Google phising quiz: https://phishingquiz.withgoogle.com/

To report phishing:

Please continue to stay alert and report any suspicious activities.  Your efforts make a significant difference in keeping our district safe against malicious attacks and hacking attempts.

Please use the dedicated Report to Sophos button in Outlook, which will immediately remove and quarantine suspicious emails from your mailbox and help train our Email Protection algorithm for everyone else as well.

Please fill in the Student/Parent Technology Request form

Students in TK-1st grade are asked to return the Chromebooks assigned to them.  Please make arrangements to drop off the equipment and all accessories to the place you obtained it from.

All 8th grade and 12th grade students are asked to return the equipment and all accessories assigned to them to their school site. 

Each individual school site may have different requirements.  Please refer to your school site for instructions.

When returning equipment, please have the Chromebook fully charged and turned on for a quicker return process.  Please see these instructions for all components required to be returned.

Save your Google Files

• Directions: Logging into The Secure Browser to Take State Assessments
• How to log in

• Click here for Instructions on how to access student email
• Middle and High School students have access to their BUSD email account if parents have allowed it in the Aeries Parent Portal.  
• Go to Outlook.com and Sign in using your BUSD username and password.  Note that student email is not accessible via Google Classroom and thus Gmail.