• August 2019 header


    Image of back to school artwork

    New School Year, New Look

    Over the summer we launched our new district website, now hosted by Blackboard! Our new website can be found at the same URL – http://www.burbankusd.org. Our team is continuing to go through all of the pages to ensure that links and information are up-to-date, but if you do notice an issue with a webpage please let us know at webmaster@burbankusd.org. We’ve also launched a new parent notification system, allowing District and Principals to better communicate with our school communities. And finally, our new district mobile app will also be launching next month and we will have more information released soon.

    Image of BUSD website linked to email

    Email Access

    If you’re having trouble finding where to access staff email on our new website, please click on the “Staff Email” link on the BUSD home page or your school’s home page. Need assistance logging in? You can find our help page here - https://www.burbankusd.org/emailaccess.

    Image of Frontline login

    Frontline (formerly Aesop) Absence Management

    Our district substitute/absence management system recently rolled out changes to the way teachers and substitutes log into the system. Please log in here https://www.burbankusd.org/frontline using your district email address and password. For additional information regarding the changes from HR, click here.

    Target Solutions login page

    Target Solutions Mandatory Trainings

    For safety of students and staff, Burbank Unified School District requires all employees to complete the following assigned mandatory annual trainings by midnight September 23, 2019:

     • Child Abuse: Mandated Reporter Training for California
    • Recognizing and Preventing Youth Suicide
    • School Bullying

    Please use the link above and login using your BUSD account and your Target Solutions password to log in. Need more help? Click here for info on how to log in.


    How to Open an IT and Facilities Work Order

    Quick reminder we are using Fresh Service for both Technology and Facilities work orders. All staff can open Technology work orders, but only office managers, administrators and secretaries can submit Facilities work orders.

    To open a Technology work order, please go to https://support.burbankusd.org and log in using your BUSD email address and password. Then select "Report an Incident" and fill out the form to report a specific problem. You can also select "Request New Service" or "Service Catalog" for fillable common service requests. To expedite resolution, please provide as much information as possible. You can also check the status of your work orders by selecting the "Your Tickets” icon below the Announcements section.

    If you are not an office manager, Facilities work requests will be kicked back to you. Please forward that email to your office manager so they can submit it on your behalf.

    Be sure to browse through the extensive solutions to common issues under the "Browse Solutions" section, with topics ranging from Aeries, Google Apps, Telephones, Office 365, 21st Century Devices, Printers, Chromebooks, Windows and more. Please check back often for updates and additions.

    You may also open a Technology ticket by emailing support@burbankusd.org or calling our Help Desk at 818-729-3401 or x43401. We will be happy to assist you.

    Image of BUSD website linked to email

    Phishing and Spoofing

    Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details. This is often done for malicious reasons by appearing to be a trustworthy entity in an electronic communication. Phishers try to trick a user into believing the email is authentic and either from Burbank USD staff or from a legitimate organization. The more authentic looking the email, the higher the chance of success a user will click on the link. Use caution when clicking on links and please report any suspicious emails to support@burbankusd.org.

    Think of spoofing as pretending to be someone you know. They are attempting to gain unauthorized access to computers (clicking on links) or have you do something (buy/send them iTunes gift cards).
    Here is a sample of a spoofed email:

    Sample of a spoof email showing Matt Hill with an email account that is not a burbankusd.org account <style="color: #808080; font-size: 16px; line-height: 24px; margin: 0;">

    Here are some ways to recognize a phishing email:

    • Poor English, spelling, or other grammatical errors;
    • Look to see who actually sent the email. Mouse over the sender and you may see the email is not from the person you think it sending the message;
    • Look for the [External] tag in the subject line. If it has that tag, it came from outside of BUSD and they may be an imposter.

    Image of Aeries and Google logo

    Google Chrome and Aeries

    When logging into Aeries please use Google Chrome. Using other web browsers like Microsoft Edge or Internet Explorer may result in compatibility issues. Google Chrome also tends to be the most compatible browser for other websites, so we recommend you make it your default browser whenever possible.


    BUSD Help Desk: 818-729-3401 or ext. 43401

    Click below to input a work request, browse solutions and tutorials or to follow up on a work order:

    Go to support.burbankusd.org

    Burbank Unified School District Technology Services
    Burbank, CA 91506